FAQ for Providers – Frequently Asked Questions

A curated platform for premium and luxury furnished apartments and serviced apartments in eight German metropolitan areas and London — since 2012, founder-led, self-funded. You list in FARAWAYHOME OS, verified international tenants inquire, the rental contract is concluded directly between you and the tenant, and first rent plus deposit are in your account before the keys change hands.

FARAWAYHOME only mediates — we are not a party to the contract, we never hold money and we don't manage properties.

Three provider profiles: private landlords with one to three apartments, apartment providers with several properties and their own brand, and serviced-apartment operators running a hotel-like operation. Each profile has its own model — from a signature-ready rental contract for private landlords to portfolio import via crawler or API for operators.

FARAWAYHOME is not for holiday lets, single rooms or unfurnished apartments.

A success-based commission only — no base fee, no listing fees, no setup costs, no recurring payments. It's charged once per rental contract, due only after both parties have signed, and capped at twelve months per tenant: revenue from month 13 onwards goes 1:1 to you, including extensions.

Each provider profile chooses between two packages — full channel freedom, or a reduced preferential rate for an exclusive or focused channel mix. You'll see the full pricing overview when you register your provider account. Existing agreements keep their terms.

No, never. The tenant transfers first rent and deposit directly to your account — due in full before move-in, and always before the key handover. Ongoing rent goes directly to you as well. No detour, no holding.

You. The rental contract is concluded directly between you and the tenant — full control, clear liability. FARAWAYHOME mediates, verifies both sides and provides the contract template, but is not a party to the contract.

No. You can list on any other platform in parallel; the full-channel-freedom packages exist precisely for that. The reduced preferential rates reward an exclusive or focused channel mix — your choice.

No lock-in: you can take listings offline at any time and end the cooperation with 30 days' notice, free of charge. Ongoing rental contracts and commission claims from before remain unaffected.

Berlin, Hamburg, Munich, Cologne, Frankfurt, Stuttgart, Düsseldorf and Leipzig — plus London for private landlords and premium furnished apartments. For providers and operators the focus is on the eight German metropolitan areas.

Create your provider account at app.farawayhome.com/account/signup — via Google, Microsoft or email, in under a minute. Then: verify your account, create your apartment with the AI-guided listing builder, upload photos and a property video, set price and minimum stay, publish.

Everything is self-service in FARAWAYHOME OS. If you get stuck: support@farawayhome.com.

Three things before a listing can go live: your identity (ID and selfie — or fast-track via a confirmed company email address), your mobile number, and your bank account via a 1-cent transfer with a code. ID and selfie get a short manual check by our team; while it's pending, your apartments stay offline.

Private landlords also need a property video per apartment — a short walkthrough shot on your phone is enough.

Fully furnished, move-in-ready apartments in the premium and luxury segment, intended as a home for a few months or longer — no holiday lets, no single rooms. Concretely: high-quality, tasteful furnishing; renovated, near-new or first occupancy; complete equipment with kitchenware, bed linen and towels; TV and Wi-Fi; washing machine and standard kitchen appliances. A dryer and a parking space are a plus.

Demand regularly exceeds supply — so tenants' expectations of condition and presentation are high.

No, FARAWAYHOME lists furnished apartments and serviced apartments only. If you're considering furnishing, we're happy to introduce vetted furnishing partners who know what tenants in this segment expect: support@farawayhome.com.

You. Photos and video are your investment and remain your property. Recommended: at least ten professional photos and a Matterport tour — mandatory in the Exclusive package. Professional images noticeably increase attention, and a 360° tour brings more committed inquiries and fewer unnecessary viewings.

We introduce vetted local photographers and Matterport partners at preferential rates, with full usage rights for you: support@farawayhome.com.

Single properties you create manually in FARAWAYHOME OS in minutes. Portfolios you import automatically: via the FARAWAYHOME Crawler from your public website (enter the URL, confirm the agreement, start the import), via API, via OpenImmo feed, or through the Propstack and Flowfact integrations. One account for all locations or one per brand — inventory live in days, not months.

With the crawler you remain the owner of all content, can request full deletion of your data at any time (within five working days) and can terminate with 30 days' notice.

Your free dashboard at app.farawayhome.com — for providers, tenants, HR departments and relocation agencies. As a provider you get: property management with listings across all cities, inquiry management with verified applicants, chat and documents per inquiry, a calendar with iCal import for viewings and bookings, internal and external bookings (external always commission-free), contract templates, and imports via crawler, API, OpenImmo, Propstack and Flowfact.

Commission is only due on bookings mediated through FARAWAYHOME. For larger teams and portfolios there is FARAWAYHOME OS Pro.

Professionally qualified, financially strong, mobile tenants: expats and professionals on temporary assignments, executives relocating, project doctors and researchers, diplomats and embassy staff — often with an employer or organisation behind them. Typical stays: three months to over a year, in Berlin often longer.

Every inquiry is identity-verified before it reaches you.

In two stages. Stage 1, before any inquiry: identity check via ID document or verified company email — only inquiries with an active Verified badge reach you; around one in five inquiries is filtered out this way. Stage 2, after you accept an inquiry: proof of income (employer confirmation or payslips) and a structured affordability check — mandatory before signing for private landlords, configurable per listing for providers and operators.

No SCHUFA: ability to pay is proven through income documents — fair for international tenants who don't have a German credit history yet.

You see the inquiry by email and in FARAWAYHOME OS with the key facts about the applicant and chat with them directly. If it fits, you accept the inquiry — the tenant is then asked to upload ID and proof of income within 48 hours. After that it's on to the contract.

Accepting doesn't block your property: it stays available on all channels until a rental contract has been signed by both sides. You can have several open inquiries for the same apartment and extend or close each one at any time.

Ideally the same day — even a short "sorry, already taken" helps, and verified tenants expect fast replies. A normal inquiry has no short deadline: it stays open as long as you're in conversation, and is only closed automatically once the requested period has started and 60 days pass without a message; FARAWAYHOME reminds you seven days before.

Group inquiries are different: after 24 hours without a reply the inquiry also goes to further providers, and after 72 hours your response window closes.

Companies and organisations that need several apartments at once — for a project team or an embassy, for example — place a group inquiry. You see it in FARAWAYHOME OS with move-in date, length of stay, number of residents and the properties requested, and send an offer directly. Whether you want to receive group inquiries is a setting in your account.

You conduct them yourself. Propose a time to the tenant via the appointment function in the chat; once you've both confirmed, the exact address and your mobile numbers are unlocked. Many international tenants rent without a viewing — good photos, a video and a Matterport tour often replace the appointment entirely.

Location, condition and presentation — in that order. Expats and business travellers mostly look for smaller, central apartments; families and executives with children for larger apartments or houses. What counts across all segments: complete equipment, fast Wi-Fi, a workspace, current photos and a same-day reply.

For private landlords FARAWAYHOME prepares the legally sound rental contract ready for signature — bilingual German/English, included, with inventory list and handover protocol as annexes. Providers and operators use their own templates or the vetted templates in FARAWAYHOME OS. Signing is digital, and the contractual partner is always you.

The points that matter in furnished temporary living: fixed term with no ordinary right of termination for either side; all-inclusive rent monthly in advance, by the third working day at the latest; deposit before handover into your deposit account, held separately and settled after return; confirmation of residence under § 19 BMG; subletting only with your consent in text form; small pets to the usual extent, anything more only with your consent; return in handover condition with professional final cleaning at the tenant's expense.

Your data — accounts, deposit, rent, term — flows from FARAWAYHOME OS straight into the contract.

Your choice, configurable per listing. Recommended: 3 months for private landlords, from 1 month for operators; serviced apartments can also be offered per night. Demand is concentrated on stays of three months and longer.

Yes. Pets, smoking and other rules are set in your listing; tenants see them before inquiring and can filter by them. In the FARAWAYHOME standard contract, small pets to the usual extent are allowed; anything beyond that needs your consent.

Yes. Under § 19 of the German Federal Registration Act you must issue the tenant a confirmation of residence within two weeks of move-in; they need it to register at the Bürgeramt. In your listing you state whether registration is possible and from which length of stay — international tenants look for this. The FARAWAYHOME standard contract already contains the obligation.

In most cases, yes: FARAWAYHOME mediates temporary housing, not holiday lets — the tenant lives there and usually registers their address. Some cities, however, have misuse-of-housing rules (Zweckentfremdungsverbot) that may require a permit depending on the arrangement, and owners' associations or your own lease may set limits.

That check is your responsibility as the provider; FARAWAYHOME can't do it for you. If in doubt, clarify briefly with the city or a lawyer.

Before move-in — both amounts are due in full before you hand over the keys, usually right after the contract is signed. You set the deposit amount yourself in your listing; one to three months' rent is common. After the tenancy you settle the deposit once the apartment has been returned.

Monthly in advance, directly to your account. In the FARAWAYHOME standard contract by the third working day of the month at the latest; with your own templates, whatever you agree applies.

Once per rental contract, after both parties have signed — on the contract's gross rent total, plus VAT, capped at twelve months per tenant. If the tenant extends beyond month 12, no further commission is due. You'll find the invoice in FARAWAYHOME OS.

Tenants pay nothing — not for the inquiry, not for the booking, at any point.

Yes. Every tenant who first comes to you through FARAWAYHOME stays attributed for twelve months from first contact. If a rental contract is concluded with them in that period — on the platform or outside it — the commission is due. That's what makes it possible for tenants to pay nothing and providers no base fee.

Your contractual partner is the tenant, so reminders and legal steps are yours to take — the deposit is your first security, and the rental contract with its payment date and termination clause is your basis. Keep the communication in the FARAWAYHOME OS chat so everything is documented.

Upfront, the two-stage verification reduces the risk: every tenant is identified, and proof of income is on file before signing. Do report payment defaults to us anyway — they become part of the tenant's history on the platform.

Enter the booking as an external booking in FARAWAYHOME OS or connect your calendar via iCal — then no more inquiries come in for occupied periods. External bookings are always commission-free. A current calendar saves you and prospective tenants time and improves your listings' response rate.

You — for furnishings, appliances, repairs and anything concerning the apartment. Communication runs through the chat in FARAWAYHOME OS so both sides have everything documented. For questions about the platform, the contract, or if things get stuck between you, a person from our team is reachable: support@farawayhome.com.

The tenant reports damage with photos in the chat. FARAWAYHOME requires all tenants to hold personal liability insurance, which covers accidental damage; anything beyond that you settle via the deposit after the return — based on the handover protocol and inventory list from the contract.

Two months before the move-out date FARAWAYHOME reminds the tenant by email; if they want to stay, you agree in the chat and extend the contract in FARAWAYHOME OS. From month 13 per tenant no further commission is due — so the extension is your revenue.

The tenant hands back the apartment broom-clean and cleared, and you record the condition in the handover protocol. You arrange the professional final cleaning; the tenant bears the cost as agreed in the contract. After that you settle the deposit.

No — property management, cleaning, key handovers and repairs are not part of our business. On request we introduce you to vetted local partners: support@farawayhome.com.

1. Every tenant is identity-checked before their inquiry reaches you; proof of income is on file before signing
2. Deposit and first rent are in your account before you hand over keys — FARAWAYHOME never holds money
3. All tenants must hold personal liability insurance
4. The rental contract is legally reviewed, bilingual and concluded directly between you and the tenant
5. Every message, document and contract is documented in FARAWAYHOME OS

With these standards FARAWAYHOME has been fraud-free since 2012.

Don't. Outside the platform there is no verification, no vetted contract and no documentation — and your commission obligation still stands, because the tenant remains attributed to FARAWAYHOME for twelve months. Never hand over keys without a signed contract and without deposit and first rent having arrived.

Report such requests to us at support@farawayhome.com — they're a warning sign.

Because we have to: as a platform we're required under the EU DAC7 directive (Directive (EU) 2021/514) to collect providers' name, date of birth, address, tax ID and bank details and report them to the tax authorities. You enter them once under Settings → Tax details in FARAWAYHOME OS. We must retain this reporting data even if you delete your account.

You. Texts, images and listings remain your property; FARAWAYHOME only receives a revocable, non-exclusive licence to display them. You can request full deletion of your data at any time — we do it within five working days. The only exception is the DAC7 reporting data required by law.

Yes. Luca, our AI assistant, answers questions in FARAWAYHOME OS about open inquiries, availability, commission and response deadlines, and shows you what's next. And a person from our team is always reachable: support@farawayhome.com.